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Terms and Conditions

Payment

TrustGaia receives payment with VISA, VISA Electron, Mastercard and JCB.

All amounts are in DKK / EURO. Danish kroner or Euro and is incl. VAT.

TrustGaia uses an authorized payment server that encrypts all of your card information with the SSL (Secure Socket Layer) protocol. This means that others cannot read your information.

Delivery

TrustGaia supplies on all weekdays by international shipping for a price of 4,84€ to Spain and around 20-30€ to Denmark.
If the amount is over 149€, then it’s free shipping. We will ship the order as soon as possible and most often the day after you have completed your order. You can always follow your package via the track-and-trace number you will receive by e-mail.

Warranty

A license is issued for 2 years under the purchase act. The right to appeal applies to defects in materials and / or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product / service.

TrustGaia will adequately cover the cost of return.

Upon return

Legal notice and complaints are sent to:

TrustGaia
Avenida del Bierzo 63N
29631 Benalmádena, Málaga, Spain

Reimbursement

If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Cancellation

A full return of 14 days is given on items purchased in our webshop.
The period is counted from the day you receive the order.

Return costs must be borne by yourself.

Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return within 14 days of returning the shipment.

The notification shall be given per mail at info@trustgaia.com. In the message, please let us know clearly that you wish to use your right of cancellation.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must see the item, but do not take it for use.

Complaints

If you have a complaint about a product purchased from our Webshop, a complaint may be sent to:

TrustGaia
Avenida del Bierzo 63N
29631 Benalmádena, Málaga, Spain

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr
If you submit a complaint here, please provide us with our e-mail address: info@trustgaia.com