General Informaion
By entering TrustGaia.com or placing an order, the customer agree with these terms & conditions.
You understand that all herbal products offered by TrustGaia.com are intended as natural dyes, botanical specimens, religious/spiritual items, collections, incense or legitimate research. None of our herbal products are offered for human consumption or for use as medicines.
TrustGaia.com shall not be held responsible if our products are misused in any way.
By placing an order, the customer is responsible for ensuring that these products are legal within their own country. You agree by purchasing any product or entering TrustGaia.com that you are over 18. By purchasing any of our products you agree not to supply these goods to anyone below the age of 18.
All information obtained from the main site or through correspondence with TrustGaia.com is for educational/intellectual purposes and there is no guarantee that information is factually correct.
Payment
TrustGaia.com receives payment with VISA, VISA Electron, Mastercard, Maestro, Bitcoin, Banktransfer and Bizum.
All amounts are in EURO and are incl. VAT.
TrustGaia.com uses an authorized payment server that encrypts all of your card information with the SSL (Secure Socket Layer) protocol. This means that others cannot read your information.
Delivery
TrustGaia.com supplies on all weekdays by international shipping for a price of 4,84€ to Spain and around 10-20€ to Denmark fx – depends of weight.
If the amount is over 99€, it’s free shipping. We will ship the order as soon as possible and most often the day after you have completed your order. You can always follow your package via the track-and-trace number that you will receive by e-mail.
Warranty
A license is issued for 2 years under the purchase act. The right to appeal applies to defects in materials and / or fabrication.
The complaint does not apply to errors or damage caused by improper operation of the product / service.
TrustGaia.com will adequately cover the cost of return.
Upon return
Legal notice and complaints are sent to:
TrustGaia
Avenida de la Libertad 57
29631 Benalmádena
Málaga España
Reimbursement
If a refund has been agreed upon, please send us your bank details so that we can transfer the agreed amount.
Cancellation
A full return of 14 days is given on items purchased in our webshop.
The period is counted from the day you receive the order.
Return costs must be borne by yourself.
Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation, you must return the shipment within 14 days.
The notification shall be given per mail at info@trustgaia.com. In the message, please let us know clearly that you wish to use your right of cancellation.
In order to receive the full purchase amount, you must do the same as you can at a physical store. You must see the item, but do not take it for use.
Complaints
If you have a complaint about a product purchased from our Webshop or Retreats, a complaint may be sent to:
TrustGaia
Avenida de la Libertad 57
29631 Benalmádena
Málaga, España
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.
The platform can be found here: http://ec.europa.eu/consumers/odr
If you submit a complaint here, please provide us with our e-mail address: info@trustgaia.com
